كتاب مهارات تكنولوجيا المعلومات الحادي عشر قطر فصل ثاني 2024 pdf

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Net etiquette
Net etiquette refers to the rules which govern how we use email to communicate with others. Communication online is very different to face-to-face communication. In face-to-face communication we can 'see' the other person and 'hear' the words the other person has spoken in addition to non-verbal communication.
However, on the internet, all we can see are the words which appear on the screen and these words can be misinterpreted without the non-verbal communication we have access to in face-to-face meetings.

Organisational requirements
Many organisations have strict policies on the use of emails. You should always read and comply with company policies and procedures with regard to sending and receiving emails. It is important to only use your work email address for work-related issues and not use it for personal emails.
For the purposes of this unit we will assume you are an employee of Qatar Comput- er Solutions (QCS). Read Appendix 1 (Computer Operations Manual) and Appendix 1.1 (Rules for email users) for procedures that specifically apply to email communica- tions.

About this Learner Resource
The purpose of this Learner Resource is to provide you with the underpinning knowl- edge required to assist you in completing assessment/s in communicate electronically.
This Learner Resource also contains activities for you to test your knowledge and examples of skills application.
Throughout this Learner Resource, you will see icons that provide opportunities to test your knowledge and practice skills. These icons are displayed as follows